Design & Cusomization

iKey has an extensive line of industrial peripherals offering numerous options and configurations, such as cabling preference, integrated pointing device selections and keyboard dimensions. However, if your application requires unusual or individual modifications, iKey's highly trained engineering staff can design a custom solution to meet your needs.

Localization

Many iKey keyboards are available in over a dozen foreign languages: Arabic, Cyrillic, Danish, Finnish, French, German, Hebrew, Italian, Korean, Norwegian, Spanish, Swedish, Turkish, and UK layout.

Private Label

In addition, iKey will arrange private label agreements for custom keypad legends and can personalize your product with a company logo. iKey industrial keyboards are also compatible with special cabling options such as adapted lengths and connectors.

New Product Development

Larger customization projects can be coordinated if your company wants to create an entirely new product for your application. This undertaking typically involves a minimum quantity order and associated NRE fees, and all projects guarantee iKey's high standards for quality and innovation.

» Contact an iKey Design Specialist today!

Manufacturing

Featuring more than 100 desktop, panel mount, rackmount, and OEM models, iKey offers an extremely wide range of sizes, styles and features. Whether your application requires waterproofing or backlit keys, small footprint or stainless steel, an integrated pointing device or a sunlight-readable screen, iKey has the product to accommodate.

Quality Assurance

iKey maintains long-term relationships with high quality vendors in order to provide the most durable and well-made products. Our team of experienced technicians is highly trained and upholds iKey's unparalleled standards of quality and service. All products are passed through a rigorous system of testing and assessment, clearing multiple checkpoints of approval and compliance.

Built to Order

Very few products are kept in stock due to the high number of variables and configurations available. As a result almost all products are built to order, ensuring that our customers receive the best customized solution to fit their needs.

Solution Centric

In the business of rugged peripherals, iKey understands the challenges our customer face on a daily basis. Creating exceptional solutions to solve those issues is always our number one goal.

Product Support

At iKey, we make our customers successful through innovation, quality and the best customer service in the industry. iKey prides itself on advanced designs, quick follow-up, short lead times, and an easy ordering process. Our in-house repair department allows for rapid turn around, while our engineering, technical support, and sales teams, bring years of experience to the very unique issues involved in harsh environment applications.

Expert Support

If a customer encounters any problem with their iKey product, they can count on timely advice from our in-house technical advisors to provide the best solution. For repairs, technical support, or questions about our products, please submit a request online or call us at 1.800.866.6506, and a trained member of our team will be happy to assist you.

Product Repair

iKey's in-house repair team is dedicated to resolving product issues. Our trained staff will evaluate the problem within the first few days of receiving the return. If they have difficulty determining the problem they will personally contact the customer to troubleshoot, or collaborate with iKey's expert engineers until a solution is found. iKey maintains a one-year warranty on all products, excepting OEM products, which hold a 90-day warranty. To submit a request for repair, please see the following guidelines:

1. Please complete the RMA form with your name, return address, phone number, fax number, and model and serial number to be repaired.
2. In the Description of Problem section, please thoroughly explain the problem each unit is experiencing.
3. When shipping unit(s), please use the RMA printout as a packing slip and return it to 2621 Ridgepoint Dr, Ste 235, Austin, TX 78754. You will be contacted with an RMA number. Please keep a record of your RMA number for referencing. Units will be returned by the same shipping method they are received.
4. You will be notified by phone or fax of any charges incurred in the repairs. Units will NOT be repaired until payment is received by either a purchase order or a credit card number.
5. Please call 800.866.6506 if you have any questions.

iKey Services Overview