Product FAQ

Are iKey keyboards and pointing devices compatible with my system?

Most likely, yes. iKey products have been tested across a wide range of PLCs, blade PCs, tablets, terminals, scanners, desktop computers, laptops, and many other proprietary systems. We are constantly testing compatibility with new devices as they hit the market, and are also always capable of catering iKey products to suit your application.

Where can I find a driver for iKey keyboards/pointing devices?

iKey products are plug and play on most operating systems. Rather than provide a unique driver, iKey products have been designed to work with default Windows HID drivers, and standard Logitech (2 or 3 button) mouse drivers.

Can I use iKey pointing devices in tandem with my touch screen?

Most touch screen drivers also allow for a mouse to be connected. It is sometimes necessary to enable a feature within your touch screen driver to allow for both to work at the same time.

What is your warranty policy?

All fully assembled iKey products are covered by a ONE YEAR limited warranty. All OEM iKey products are covered by a 90 DAY limited warranty. Both warranties cover repairs other than those caused by extensive abuse or misuse.

How can I get iKey products repaired?

Please call 1-800-866-6506 or email repairs@ikey.com to receive a return authorization number. All service and repairs are done at our facility in Austin. You can also expedite the process by utilizing the RMA form.

Product Advisory

iKey's product advisories help you stay current on all product updates. Check below for recent and archived product advisories. For more information on iKey products, please sign up for iKey's Email Bulletin to access exclusive product news and announcements.

• Hulapoint Product Advisory (pdf)

Product Repair

iKey’s in-house repair team is dedicated to resolving product issues. Our trained staff will evaluate and pinpoint the problem upon return of the unit. If there is any difficulty in determining the exact trouble with the unit, we will personally contact the customer to troubleshoot the problem or further collaborate with iKey’s expert engineers until a solution is found. Warranty information on all iKey products can be found here. In order to submit a request for repair, please follow these steps:

1. Please complete the RMA formwith your name, your company name, return address, phone number, e-mail address, and the model number(s) & serial number(s) of the units to be repaired.
2. In the Description of Problem section, please thoroughly explain the problem that each unit is experiencing, including any specific details about operating systems, configurations or platforms that would be of particular interest to our repair staff.
3. Once you have submitted the above information, you will then receive and e-mail of your RMA. When shipping the unit(s), please use the RMA form as a packing slip and return to 2621 Ridgepoint Dr., Ste. 235, Austin, TX 78754. Please keep a record of your RMA number for any future reference.
4. Once the unit has been evaluated, you will be notified by phone or e-mail of any charges required for repair. Units that are not under warranty will NOT be repaired until payment is received by either a purchase order or a credit card number. Units will be returned by the same shipping method in which they are received.
5. Please contact the repair department at 800.866.6506 or rma@ikey.com if you have any questions.

Contact iKey Support

iKey’s trained team of sales, customer service, and engineers are available to help you in a timely manner. Please submit your request for assistance or call 800.866.6506.

Contact  Tech Support RMA Department