iKey’s in-house repair team is dedicated to resolving product issues. Our trained staff will evaluate and pinpoint the problem upon return of the unit. If there is any difficulty in determining the exact trouble with the unit, we will personally contact the customer to troubleshoot the problem or further collaborate with iKey’s expert engineers until a solution is found. Warranty information on all iKey products can be found here. In order to submit a request for repair, please follow these steps:
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Please complete the RMA form with your name, your company name, return address, phone number, e-mail address, and the model number(s) & serial number(s) of the units to be repaired.
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In the Description of Problem section, please thoroughly explain the problem that each unit is experiencing, including any specific details about operating systems, configurations or platforms that would be of particular interest to our repair staff.
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Once you have submitted the above information, you will then receive and e-mail of your RMA. When shipping the unit(s), please use the RMA form as a packing slip and return to 2621 Ridgepoint Dr., Ste. 235, Austin, TX 78754. Please keep a record of your RMA number for any future reference.
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Once the unit has been evaluated, you will be notified by phone or e-mail of any charges required for repair. Units that are not under warranty will NOT be repaired until payment is received by either a purchase order or a credit card number. Units will be returned by the same shipping method in which they are received.
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Please contact the repair department at 800.866.6506 or rma@ikey.com if you have any questions.
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What Others Are Saying
"iKey's customer service is outstanding. When we encountered a problem with the HulaPoint, they arranged to have new ones sent out at their own expense and had them to us in one day. That's what it takes to build a good relationship. We use iKey's 5K-OEM in our Quickturn Custom Production Program because it's a great product and we can count on them to facilitate in the time we need to guarantee our services."
– Benjamin G. Chapman, V.P., 2s2
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